Training Grievance Policy

Grievances Policy

If a student has a grievance about the course, I invite all students to contact me directly to discuss the issues. I am open to hearing feedback about the course, the learning environment, or any other aspects of the class to ensure that everyone feels they are receiving a course that adds value to their professional lives. I will work with them to find a resolution. A full refund will be given if any student is unhappy with a course.

My course cancellation and no-show policy is available on my website: www.imperialcounselingllc.com

Training Policies

Disclaimer:

• Princessa Long, LMHC, maintains responsibility for this program and its contents. NO CREDIT WILL BE GIVEN FOR PARTIAL ATTENDANCE of any particular class (i.e., you must attend the full class on any given date. If you leave early, for example, you will not receive credit).

• Princessa Long, LMHC., reserves the right to change the class/training schedule, speakers, and presentation if necessary.

Event Cancellation:

• Princessa Long, LMHC, reserves the right to cancel a training/event due to low enrollment or other circumstances that would make it unviable.

• If Princessa Long, LMHC, cancels a training/event, registrants will be offered a full refund.

• Should circumstances arise that result in the postponement of a training/event, registrants can either receive a full refund or transfer registration to the same event at the new, future date.

• In the unlikely event of a training/event cancellation, Princessa Long, LMHC is only responsible for a refund of the fee paid for the training.

Inclement Weather or Other Events Beyond Our Control:

• In the event of cancellation due to weather or any other event that is beyond our control, Princessa Long, LMHC, will provide a credit for registrations, which may be used within twelve (12) months for future training.

Registration Cancellation by Participant:

• Requests for refunds must be made in writing by e-mail to Princessa Long

(admin@imperialcounselingllc.com). Requests must be made at least 30 days prior to the training/event to receive a refund. There is a $50.00 administrative fee for refunds. There are no price breaks for partial attendance, and partial attendance is strongly discouraged because it disrupts the learning environment for the rest of the class.

• Cancellations received after the stated deadline will not be eligible for a refund.

• Refunds will not be available for registrants who choose not to attend a training/event.

• All refund requests must be made by the attendee or credit card holder.

1. • Refund requests must include the name of the attendee and/or transaction.